Development of a multiple-item scale for measuring customer satisfaction in travel agencies services
| Year of publication: |
2004
|
|---|---|
| Authors: | Millán, Ángel ; Esteban, Águeda |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 8022458. - Vol. 25.2004, 5, p. 533-546
|