Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
Year of publication: |
2018
|
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Authors: | Jernick, G. Arun ; Suganthi, L. ; Iniyan, S. |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 23.2018, 1, p. 31-54
|
Subject: | service quality model | multi-dimensional | wind turbine | structural equation modelling | SEM | operation and maintenance | O&M | Dienstleistungsqualität | Service quality | Windenergieanlage | Wind turbine | Windenergie | Wind energy | Strukturgleichungsmodell | Structural equation model | Messung | Measurement | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Instandhaltung | Maintenance policy |
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