//-->
The Internet as an important tool in the tourism industry and its use in customer service
Tzioras, Nikolaos, (2018)
Gastfreundschaft und Gastlichkeit im Tourismus : Kundenzufriedenheit und -bindung mit Hospitality Management
Pechlaner, Harald, (2007)
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa, (2013)