Different service, same experience : documenting the subtlety of modern racial discrimination in U.S. restaurants
Year of publication: |
May 2017
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Authors: | Brewster, Zachary W. ; Brauer, Jonathan R. |
Published in: |
Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 58.2017, 2, p. 190-202
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Subject: | racial discrimination | dining while Black | restaurants | service quality | consumer racial profiling | Ethnische Diskriminierung | Ethnic discrimination | Dienstleistungsqualität | Service quality | USA | United States | Gastronomie | Restaurant industry | Schwarze Menschen | Black people | Konsumentenverhalten | Consumer behaviour |
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