Differentiating between service quality and relationship quality in cyberspace
| Year of publication: |
2003
|
|---|---|
| Authors: | Keating, Byron ; Rugimbana, Robert ; Quazi, Ali |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 3, p. 217-232
|