Differentiation as a basis for explaining customer satisfaction across industries
| Year of publication: |
1993
|
|---|---|
| Authors: | Fornell, Claes ; Johnson, Michael D. |
| Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 14.1993, 4, p. 681-696
|
| Publisher: |
Elsevier |