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Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian, (2000)
Measuring service productivity
Ojasalo, Katri, (1997)
A formalisation and test of the factor productivity explanation of international differences in service prices
Falvey, Rodney E., (1996)
Output of the property and casualty insurance industry
Sherwood, Mark K., (1999)
Performance of multifactor productivity in the steel and motor vehicles industries
Sherwood, Mark K., (1987)
Productivity measurement with a changing-weight indices of outputs and inputs
Dean, Edwin, (1996)