Digital Transformation and the D17 Application: A Case Study of the Tunisian Post Office

This study is based on a sample of 100 customers of the Tunisian Post, the objective is to know the impact of digital transformation on the Tunisian Post through the D17 application. Based on our analysis; the results show that mobile payments constitute an attractive solution for individuals because they are practical and easy to use tools. For the Post, the D17 application can be considered a powerful instrument not only for the development of digital strategies, but also for the country's financial sector and the economy in general.