Digitalization of customer service in small and medium-sized enterprises : drivers for the development and improvement
Ana Carolina Ferreira Costa, Fernando Capelo Neto, Maximilian Espuny, Aglaé Baptista Torres da Rocha and Otávio José de Oliveira
| Year of publication: |
2024
|
|---|---|
| Authors: | Costa, Ana Carolina Ferreira ; Neto, Fernando Capelo ; Espuny, Maximilian ; Rocha, Aglaé Baptista Torres da ; Oliveira, Otávio José de |
| Published in: |
International journal of entrepreneurial behavior & research. - Bingley : Emerald, ISSN 1758-6534, ZDB-ID 1447640-X. - Vol. 30.2024, 2/3, p. 305-341
|
| Subject: | Customer service | Digital entrepreneurship | Digital transformation | Digitalization | Small and medium-sized enterprises | SMEs | Digitalisierung | Digitization | KMU | SME | Kundenservice | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJEBR-10-2022-0953 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014489097