Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Ye Zhang, Shu Tian Cole
| Year of publication: |
April 2016
|
|---|---|
| Authors: | Zhang, Ye ; Cole, Shu Tian |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 53.2016, p. 13-27
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| Subject: | Mixed methods | Content analysis | Web data | Guest satisfaction | Disabilities | eWOM | Lodging services | Strategic service management | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Dienstleistungsmanagement | Service management | Gastgewerbe | Hospitality industry | Mobilkommunikation | Mobile communications | Digitale Dienste | Web-based service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2015.09.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011439981