Dispelling the modern myth: Employee satisfaction and loyalty drive service profitability
Year of publication: |
2002
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Authors: | Silvestro, Rhian |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 22.2002, 1, p. 30-49
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