Dissatisfaction management : a study into the use of consumer dissatisfaction as a source of management information by organizations
[Ko de Ruyter]
| Year of publication: |
1993
|
|---|---|
| Authors: | Ruyter, Ko de |
| Publisher: |
Utrecht : Lemmy |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 394 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 90-5189-304-3 |
| Source: |
Persistent link: https://www.econbiz.de/10004304351