Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
by Tor Wallin Andreassen
| Year of publication: |
1997
|
|---|---|
| Authors: | Andreassen, Tor Wallin |
| Publisher: |
Stockholm |
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Firmenimage | Corporate reputation | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
| Extent: | 331 S |
|---|---|
| Series: | School of Business' research reports. - Stockholm : Arvinius, ISSN 1400-3279, ZDB-ID 2233533-X. - Vol. 1997,5 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Zugl.: Stockholm, Univ., Diss., 1997 |
| ISBN: | 91-7153-683-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001378730