Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Lijing Zhao, Phillip M. Jolly, and Shuming Zhao
| Year of publication: |
2023
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|---|---|
| Authors: | Zhao, Lijing ; Jolly, Phillip M. ; Zhao, Shuming |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 32.2023, 1, p. 95-121
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| Subject: | harmonious work passion | Illegitimate tasks | perceived insider status | proactive customer service performance | traditionality | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Krankenhaus | Hospital | Arbeitsleistung | Job performance | Leistungsmotivation | Work motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2023.2125474 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013545811