Do job competencies influence the satisfaction of customers? : an investigation in the cooperative banking sector
V. Shanujas and T. Radha Ramanan
| Year of publication: |
2023
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|---|---|
| Authors: | Shanujas, V. ; Radha Ramanan, T. |
| Published in: |
The international journal of productivity and performance management. - Bradford : Emerald, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 72.2023, 3, p. 809-826
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| Subject: | Cooperative bank | Customer satisfaction | Delphi method | Indian study | Job competencies | Technical competency | Kundenzufriedenheit | Genossenschaftsbank | Indien | India |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPPM-09-2020-0473 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014307580