Do mixed emotions matter in a crisis? : the impact of expressing sadness and sympathy on organizational reputation and forgiveness

James Ndone

Year of publication:	2024
Authors:	Ndone, James
Subject:	crisis communication \| emotional crisis communication \| organizational reputation \| sympathy \| empathy \| crisis responsibility \| Emotion \| Krisenmanagement \| Crisis management \| Firmenimage \| Corporate reputation \| Öffentlichkeitsarbeit \| Public relations \| Reputation \| Kommunikation \| Communication \| Interne Kommunikation \| Internal communication \| Verhalten in Organisationen \| Organizational behaviour

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