Does service failure context matter? : customers' response to service recovery
Raquel Reis Soares and João F. Proença
| Year of publication: |
April-June 2016
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| Authors: | Soares, Raquel Reis ; Proença, João F. |
| Published in: |
Inventi impact: service sector. - Bhopal : Inventi Journals, ISSN 2249-0965, ZDB-ID 2821951-X. - 2016, 2, p. 102-112
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| Subject: | Service failure severity | Post-recovery behavior | Gender | Relationship age | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Geschlecht | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5171/2015.709531 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011593585