Does the Co‐Creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources
| Year of publication: |
2018
|
|---|---|
| Authors: | Skourtis, George ; Décaudin, Jean‐Marc ; Assiouras, Ioannis ; Karaosmanoglu, Elif |
| Published in: |
European Management Review. - Wiley, ISSN 1740-4762, ZDB-ID 2161310-2. - Vol. 16.2018, 4 (29.06.), p. 997-1013
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1111/emre.12301 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012089778