Does the implementation of robots in hotels influence the overall TripAdvisor rating? : a text mining analysis from the Industry 5.0 approach
Alicia Orea-Giner, Laura Fuentes-Moraleda, Teresa Villacé-Molinero, Ana Muñoz-Mazón, Jorge Calero-Sanz
| Year of publication: |
2022
|
|---|---|
| Authors: | Orea-Giner, Alicia ; Fuentes-Moraleda, Laura ; Villacé-Molinero, Teresa ; Muñoz-Mazón, Ana ; Calero-Sanz, Jorge |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-10
|
| Subject: | Human-robot interaction | Sentiment analysis | Robots functionality | Traveller | TripAdvisor rating | Text mining | Roboter | Robot | Data Mining | Data mining | Text | Hotellerie | Hotel industry | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2022.104586 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013370781