Doing it all at once : multitasking as a predictor of call center agents' performance and performance-based dismissal
Anna C. van der Horst, Ute-Christine Klehe and Liesbeth van Leeuwen
| Year of publication: |
2012
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|---|---|
| Authors: | Horst, Anna C. van der ; Klehe, Ute-Christine ; Leeuwen, Liesbeth van |
| Published in: |
International journal of selection and assessment. - Oxford [u.a.] : Blackwell, ISSN 0965-075X, ZDB-ID 1157355-7. - Vol. 20.2012, 4, p. 434-441
|
| Subject: | Personalauswahl | Personnel selection | Anforderungsprofil | Occupational profile | Callcenter | Call centre | Leistungsbeurteilung | Employee performance appraisal | Kündigung | Dismissal | Empirische Methode | Empirical method | Niederlande | Netherlands |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009691163