Doing It All At Once: Multitasking as a predictor of call center agents’ performance and performance‐based dismissal
| Year of publication: |
2012
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|---|---|
| Authors: | der Horst, Anna C. ; Klehe, Ute‐Christine ; Leeuwen, Liesbeth |
| Published in: |
International journal of selection and assessment. - Oxford [u.a.] : Blackwell, ISSN 0965-075X, ZDB-ID 11573557. - Vol. 20.2012, 4, p. 434-441
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