Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores : the case of the COVID-19 pandemic in Mexico
Year of publication: |
2022
|
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Authors: | Vera, Jorge ; Trujillo-León, Andrea ; Vásquez-García, Fabiola |
Published in: |
The international review of retail, distribution and consumer research. - London : Routledge, ISSN 1466-4402, ZDB-ID 1481049-9. - Vol. 32.2022, 2, p. 167-183
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Subject: | Customer expectations | e-store service performance | mitigating effect | situational factor | zone of tolerance | Dienstleistungsqualität | Service quality | Coronavirus | Mexiko | Mexico | Kundenzufriedenheit | Customer satisfaction | Wirkungsanalyse | Impact assessment |
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