Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Andrew M. Forman and Shawn Thelen (Department of Marketing and International Business, Hofstra University, Hempstead, New York, USA), and Terri Shapiro (Department of Industrial/Organizational Psychology, Hofstra University, Hempstead, New York, USA)
| Year of publication: |
2015
|
|---|---|
| Authors: | Forman, Andrew M. ; Thelen, Shawn ; Shapiro, Terri |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 26.2015, 4, p. 608-624
|
| Subject: | Outsourcing | Customer service | Offshoring | Consumer ethnocentrism | Auslandsverlagerung | Konsumentenverhalten | Consumer behaviour | Kundenservice | Dienstleistungsqualität | Service quality | IT-Dienstleister | IT service provider |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-01-2015-0020 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011416771