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Don't fake it if you can't make it : driver misconduct in last mile delivery

Srishti Arora, Vivek Choudhary, Pavel Kireyev
Year of publication:
[2023] ; Revised version of 2022/32/TOM/MKT
Authors: Arora, Srishti ; Choudhary, Vivek ; Kireyev, Pavel
Publisher: [Fontainebleau] : INSEAD
Subject: Last mile Delivery | Platforms | Behavioral Operations | Misconduct | Productivity
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