Drivers of satisfaction and dissatisfaction for overseas service consumers : a critical incident technique approach
Year of publication: |
2012
|
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Authors: | Bianchi, Constanza ; Drennan, Judy |
Publisher: |
Elsevier Ltd |
Subject: | MARKETING | customer services | satisfaction | dissatisfaction |
Type of publication: | Article |
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Notes: | DOI:10.1016/j.ausmj.2011.08.004 Bianchi, Constanza & Drennan, Judy (2012) Drivers of satisfaction and dissatisfaction for overseas service consumers : a critical incident technique approach. Australasian Marketing Journal. QUT Business School; School of Advertising, Marketing and Public Relations |
Source: | BASE |
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