Dynamics of consumers' dissatisfaction due to stock-outs

Shelby E. Koos, Nazrul I. Shaikh

Year of publication:	2019
Authors:	Koos, Shelby E. ; Shaikh, Nazrul I.
Published in:	International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 208.2019, p. 461-471
Subject:	Consumer dissatisfaction \| Consumer behavior \| Reference point effect \| Stock-outs \| Retail assortment planning \| Konsumentenverhalten \| Consumer behaviour \| Sortiment \| Retail assortment \| Einzelhandel \| Retail trade

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