Dynamics of value co-creation in complex IT service engagements
Year of publication: |
2011
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Authors: | Stucky, Susan U. ; Cefkin, Melissa ; Rankin, Yolanda ; Shaw, Ben ; Thomas, Jakita |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 9.2011, 2, p. 267-281
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Subject: | Client-Server-Architektur | Client-server architecture | Lieferantenmanagement | Supplier relationship management | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Unternehmensnetzwerk | Business network |
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