Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Vahid Nourbakhsh, John Turner
| Year of publication: |
2022
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|---|---|
| Authors: | Nourbakhsh, Vahid ; Turner, John |
| Published in: |
Computers & operations research : and their applications to problems of world concern ; an international journal. - Oxford [u.a.] : Elsevier, ISSN 0305-0548, ZDB-ID 194012-0. - Vol. 137.2022, p. 1-12
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| Subject: | Call center | Convex programming | Expected queue waiting time | Routing policy | Transportation on demand | Warteschlangentheorie | Queueing theory | Tourenplanung | Vehicle routing problem | Callcenter | Call centre |