//-->
'E-banking' initiatives in Indian banks – a case of business process reengineering (BPR) implementation
Datta, Saroj K., (2011)
A Comparative Evaluation of Customer Perception and Satisfaction of M-banking and I-banking
Kundu, Sukanya, (2012)
Are online payment systems customer-centric? - A study on Indian public sector banks
Kundu, Sukanya, (2010)