E-Governmental Servicesin the Baltic Sea Region

This paper will present results of the surveys and new trends which were relatedto e-governmental issues. A common understanding of e-government isusage of ICT means in the public sector for delivering information and servicesto its customers and enterprises. The objective is improvement of publicservices and strengthening democratic processes. E-government is a populartopic in the political agenda throughout the Baltic Sea Region (BSR) with allcountries having ICT development strategies, policies or agendas. However,often are missing goals for thematic developments which would take into accountthe needs of potential users...