e-SELFQUAL: A scale for measuring online self-service quality
| Year of publication: |
2011
|
|---|---|
| Authors: | Ding, David Xin ; Hu, Paul Jen-Hwa ; Sheng, Olivia R. Liu |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 64.2011, 5, p. 508-516
|