EFA-FTOPSIS-based assessment of service quality : case of shopping websites

Vivek Agrawal, Akash Agrawal, and Anand Mohan Agrawal

Year of publication:	[2018]
Authors:	Agrawal, Vivek ; Agrawal, Akash ; Agrawal, Anand Mohan
Published in:	Quality, It and business operations : modeling and optimization. - Singapore : Springer, ISBN 978-981-10-5576-8. - 2018, p. 143-154
Subject:	Dienstleistungsqualität \| Service quality \| Website \| Konsumentenverhalten \| Consumer behaviour \| Online-Handel \| Online retailing \| Kundenzufriedenheit \| Customer satisfaction

Online Resource

Check full text access |

More access options

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10011757323

A service of the