The Effect of Behavior Modelling Training, service Orientation and Language Skills on Service Skills and Behavior s: Extending Social Learning Theories to Collectivist Cultures.

This study has two objectives: 1) To compare alternative pedagogies for training service employees to improve both their interpersonal and task-related skills; 2) To examine whether training can enhance service knowledge and behavior in a nation which is regarded as having little service-oriented culture or history (Taylor, 1991).

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Year of publication:	1996
Authors:	Najjar, M.M. ; Boudreau, J.W.
Institutions:	Cornell - Center for Advanced Human Resource Studies
Subject:	TRAINING \| WORKERS \| CULTURE

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Series:	Cornell - Center for Advanced Human Resource Studies.
Type of publication:	Book / Working Paper
Notes:	51 pages
Classification:	J24 - Human Capital; Skills; Occupational Choice; Labor Productivity ; J21 - Labor Force and Employment, Size, and Structure
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10005619013