The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context
| Year of publication: |
2008
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|---|---|
| Authors: | Ashill, Nicholas ; Rod, Michel ; Carruthers, Janet |
| Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 12797947. - Vol. 16.2008, 5, p. 437
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