Effect of service quality on post-visit intentions over time: the case of a library
| Year of publication: |
2002
|
|---|---|
| Authors: | Banwet, Devinder K. ; Datta, Biplab |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 13.2002, 4, p. 537-546
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