Effect of service transgressions on distant third-party customers : the role of moral identity and moral judgment
Isha Sharma, Kokil Jain, Abhishek Behl
| Year of publication: |
2020
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|---|---|
| Authors: | Sharma, Isha ; Jain, Kokil ; Behl, Abhishek |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 696-712
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| Subject: | Ethical service transgression | Moral identity | Moral judgment | Netnography | Third-party customers | Ethik | Ethics | Konsumentenverhalten | Consumer behaviour | Persönlichkeitspsychologie | Personality psychology | Unternehmensethik | Business ethics | Wirtschaftsethik | Economic ethics | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.02.005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417388