Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Kuo-Chien Chang (Department of Leisure and Recreation Management, Chihlee University of Technology, New Taipei City, Taiwan, ROC)
| Year of publication: |
2016
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|---|---|
| Authors: | Chang, Kuo-Chien |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 53.2016, p. 116-128
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| Subject: | Resort | Servicescape | Customer emotion | Behavioral intention | Service climate | Employee engagement | Multilevel modeling | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Betriebsklima | Work climate | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Verbrauchereinstellung | Consumer attitudes | Dienstleistungsmanagement | Service management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2015.12.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011443052