Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities : development of HiEduQual
Subrahmanyam Annamdevula (School of Business Studies, Central University of Karnataka, Gulbarga, India), and Raja Shekhar Bellamkonda (School of Management Studies, University of Hyderabad, Hyderabad, India)
| Year of publication: |
2016
|
|---|---|
| Authors: | Annamdevula, Subrahmanyam ; Bellamkonda, Raja Shekhar |
| Published in: |
Journal of modelling in management. - Bingley : Emerald Group Publishing Limited, ISSN 1746-5664, ZDB-ID 2258349-X. - Vol. 11.2016, 2, p. 488-517
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| Subject: | Student motivation | Student loyalty | Student satisfaction | HiEduQual | Structural model | Student perceived service quality | Dienstleistungsqualität | Service quality | Studierende | Students | Kundenzufriedenheit | Customer satisfaction | Motivation | Indien | India | Hochschule | Higher education institution | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |