Effective processes for quality assurance

Introduction -- Quality assurance methods -- Measure benefits of quality assurance process improvement -- Quality assurance performance and improvement -- Answer questions from management and employees -- Manage risk management -- Quality assurance improvement with metrics -- Quality assurance framework -- Quality assurance process improvement -- Effective processes for quality assurance -- Quantitative process performance and commitments -- Understanding the quality assurance direction -- Military aerospace and defense -- Quality assurance plans -- Quality assurance for customers and suppliers -- Supporting software configuratin management.