Effects of contact employee supports on critical employee responses and customer service evaluation
| Year of publication: |
2004
|
|---|---|
| Authors: | Yoon, Mahn Hee ; Seo, Jai Hyun ; Yoon, Tae Seog |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 18.2004, 4-5, p. 395
|