Effects of dissatisfaction on customer repurchase decisions in e-commerce : an emotion-based perspective
Yunfan Lu; Yaobin Lu; Bin Wang
| Year of publication: |
2012
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|---|---|
| Authors: | Lu, Yunfan ; Lu, Yaobin ; Wang, Bin |
| Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 13.2012, 3, p. 224-237
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| Subject: | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Emotion | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009672208