Effects of service experience attributes on customer attitudes and behaviours : the case of New Zealand café industry
Miao Zhang, Peter BeomCheol Kim and Warren Goodsir
| Year of publication: |
2019
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|---|---|
| Authors: | Zhang, Miao ; Kim, Peter Beomcheol ; Goodsir, Warren |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 28.2019, 1, p. 28-50
|
| Subject: | Café experience attributes | loyalty intentions | satisfaction | value for money | Neuseeland | New Zealand | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/19368623.2018.1493711 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012176568