Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Mohammad Mahdi Tavakoli and Hadi Shirouyehzad; Reza Dabestani
| Year of publication: |
2013
|
|---|---|
| Authors: | Tavakoli, Mohammad Mahdi ; Shirouyehzad, Hadi ; Dabestani, Reza |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 16.2013, 4, p. 427-442
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| Subject: | service quality | SQ | bank | data envelopment analysis | DEA | efficiency | Data-Envelopment-Analyse | Data envelopment analysis | Dienstleistungsqualität | Service quality | Bank | Technische Effizienz | Technical efficiency | Effizienz | Efficiency | Bankgeschäft | Banking services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010354436