Effort based performance measurement in business process management

Michael Markos Glykas

Year of publication:	2011
Authors:	Glykas, Michael Markos
Published in:	Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering. - Chichester, West Sussex : Wiley, ISSN 1092-4604, ZDB-ID 1377276-4. - Vol. 18.2011, 1, p. 10-33
Subject:	Performance-Messung \| Performance measurement \| Betriebliche Kennzahl \| Financial ratio \| Prozessmanagement \| Business process management \| Personalmanagement \| Human Resource Management \| Workflow-Management-System \| Workflow management system

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