eGovernment benchmark 2024 : advancing pillars in digital public service delivery : background report

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European Commission's Digital Decade policy programme, it becomes increasingly crucial for European nations to prioritise the development of resilient and sovereign digital infrastructures capable of upholding European values, while navigating the challenges of our era. This edition of the eGovernment Benchmark not only assesses the digital transformation of governments in 2022 and 2023 but also reflects on broader trends observed over the past four years. As we near the end of the current methodology cycle, it provides valuable insights and best practices for all those interested in eGovernment.