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Electrifying performance : a study of a systems thinking intervention at a UK electrical distribution network operator

Mark Hopkinson
Year of publication:
2011
Authors: Hopkinson, Mark
Published in:
Systems thinking : from heresy to practice ; public and private sector studies. - Basingstoke [u.a.] : Palgrave Macmillan, ISBN 978-0-230-28555-2. - 2011, p. 199-234
Subject: Elektrizitätswirtschaft | Electric power industry | Kundenservice | Customer service | Systemtheorie | Systems theory | Großbritannien | United Kingdom
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