Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei Wei, Lu Zhang, Bobbie Rathjens, and Sean McGinley
| Year of publication: |
2024
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| Authors: | Wei, Wei ; Zhang, Lu ; Rathjens, Bobbie ; McGinley, Sean |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 7, p. 1212-1225
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| Subject: | customer-customer interactions | empathy | need for approval | service failure | restaurants | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Emotion | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480221141649 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015192436