Electronic service quality and routes to site commitment : the case of an online film ticketing service
Year of publication: |
2010
|
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Authors: | Siu, Noel Yee-Man ; Zhang, Jun-feng ; Lam, Yim-yim |
Published in: |
Journal of international consumer marketing. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 0896-1530, ZDB-ID 1080285-X. - Vol. 22.2010, 3, p. 293-307
|
Subject: | Dienstleistungsqualität | Service quality | Online-Buchungssystem | Online booking system | Kino | Movie theatre | Hongkong | Hong Kong |
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