Elements of pharmacy service and satisfaction : patient versus consumer?
Year of publication: |
2014
|
---|---|
Authors: | Bonnal, Liliane ; Moinier, Xavier |
Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 30.2014, 2, p. 479-488
|
Subject: | Elements of Pharmacy | Customer Service | Satisfaction | Pharmahandel | Pharmaceutical distributors | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arzneimittel | Pharmaceuticals | Patienten | Patients | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care |
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