Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Roma Mitra Debnath and Ravi Shankar
| Year of publication: |
2014
|
|---|---|
| Authors: | Debnath, Roma Mitra ; Shankar, Ravi |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 26.2014, 1, p. 14-29
|
| Subject: | Customer satisfaction | Education | Statistical process control | Taguchi robust parameter design | Kundenzufriedenheit | Robustes Verfahren | Robust statistics | Statistische Qualitätskontrolle | Statistical quality control |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010252115